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Pan India Office Network
Hitachi Payment Services is arguably the country’s leading provider of innovative payment services across electronic channels with a dominant market share of the country’s ATMs, POS & Mobile POS devices under management. This network is managed by a team of dedicated employees across 12 offices in India. This includes our regional offices in key cities as well as the registered office in Chennai, India and the corporate office in Mumbai, India
Our 24 X 7 centralised operations (COPS) centres are located in Chennai, Gurgaon and Mumbai, India which provides a comprehensive range of central operations services including Help Desk, Cash Operations, POS Operations, Reconciliation and Disputes, Vendor Management, Quality and Metrics and other support services. The Central Operations team uses high degree of automation in providing service to its customers which ensures that the issues managed by the COPS team are handled swiftly and promptly. We also have a Centralized ATM Kitting and technical repair centre in Bangalore, India.
Our switching, server and network Infrastructure is hosted at Mumbai at a tier 3+ state-of–the-art data centre with 100 % redundancy built-in and an equal capacity disaster recovery centre (DR) at Chennai
Cardholder data security is our top priority and to minimise risk of fraud, we invest heavily in technology to protect data and hence are PCI DSS (The Payment Card Industry Data Security Standard) compliant. We are a PCI-DSS compliant Third Party Processor (TPP) for NPCI, Visa, MasterCard and American Express. As part of PCI DSS compliance, our security systems include more robust encryption methodology on high-availability, high-performance Hardware security module (HSM) appliances, all of which enables us to provide high level of security and data management. Our stringent compliance processes and systems ensure that cardholders can make secure transactions and are assured that their data is well protected.