At Hitachi Payments, we understand that each customer interaction provides an opportunity to strengthen relationship and drive brand trust. That’s why our comprehensive service suite for ATM deployment and management equips financial institutions to offer best-in-class services to their customers while driving ATM channel efficiency.
With proven expertise in ATM channel management and a highly efficient nationwide network, our end-to-end proposition in developing and managing ATM channels, help optimize costs, maximize revenue and enhance customer satisfaction.
We leverage data across the value chain, using advanced analytics for strategic ATM site selection, to drive ATM transactions, enable higher ATM efficiency and to improve overall ATM channel profitability.
Our dedicated & experienced project teams ensure quality and timely implementation within budgets, enabling high quality brand visibility, security and convenience for your customers.
Our 24X7 Centralised Operations (COPS) centres in Chennai, Noida and Mumbai ensure operational requests are handled swiftly, promptly and proactively.
With a strong network of field teams across the country, we ensure timely ATM site upkeep and also manage basic ATM maintenance requirements so that your brand is represented in the best manner at all times.
Address regular preventive maintenance and on—call break—and—fix services with our dedicated teams offering services for all ATMs, BNAs and CRMs.
We provide ATM driving and switching by way of a PCI-DSS compliant switch that is backed by 100% redundancy in terms of data centre and city presence thereby offering high uptime and reliability.
We can extend the hosting of Debit and Prepaid cards to production‚ personalization and delivery of cards to customer locations.
Our automated and integrated tools for incident management, cash management, auto collection of EJ and reconciliation ensure efficient compliance handling, disputes management and higher ATM availability.
Facilitating seamless exchange of information within internal teams and brokers, our Work Bench Management System – an inhouse developed web application, enables efficient management of ATM site sourcing, selection and deployment.
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