UPI has completely transformed the way payments are made in India.
From buying vegetables to paying rent, we now scan a QR code and make payment in seconds. But what feels simple to users is backed by a complex system that needs to work perfectly every time. What makes UPI truly powerful is its remarkable interoperability—allowing any user on any app to pay any merchant or person, across any bank. Behind the scenes, this depends on a finely tuned, real-time exchange between apps, banks, authentication systems, secure APIs, and the central switch powered by NPCI.
What started as a peer-to-peer money transfer platform is now the most widely adopted payment infrastructure in the country. In FY 2024–25 alone, approx. 15 billion UPI transactions on an average were recorded every month, with the platform handling payments worth ₹21 lakh crore on an average every month. As more banks and fintech companies strive to bring digital payments to every corner of India, the need for a strong and reliable UPI solutions provider is greater than ever. That’s where Hitachi Payment Services comes in— delivering an end-to-end UPI solution, from merchant onboarding to seamless payments and value-added services.
What is Hitachi Payments’ End-to-End UPI Stack?
Hitachi Payments offers the entire UPI stack—everything banks and fintechs need to enable, manage, and grow their UPI merchant network through a single provider. This includes:
- Fast, seamless merchant onboarding
- Secure, high-success-rate transaction processing
- Tools to manage merchants, disputes, and banking integrations
- Value-added services like recurring payments, ONDC connect, and more
Built on a unified platform, Hitachi Payments’ solution allows banks and fintechs to offer seamless UPI solutions to their merchants.
Here’s how Hitachi Payments’ UPI stack works at every step.
1. Frictionless Merchant Onboarding: Go Live in Minutes
Hitachi Payments’ digital onboarding module is built for speed and scale. Merchants can register, upload KYC documents, and activate payment acceptance within minutes. For banks and acquirers, this reduces drop-offs, lowers acquisition costs, and improves turnaround times (TATs). The system supports both assisted and self-onboarding journeys, with intuitive data capture and smooth integration into existing workflows—making it adaptable across diverse field environments.
2. UPI Platform: Designed for High-Traffic Environments
A common pain point in today’s UPI ecosystem is when the customer receives a debit confirmation, but the merchant remains uninformed— causing confusion and failed service. These failures typically stem from fragmented connectivity layers. Hitachi Payments direct integration with NPCI via sponsor bank networks, ensures that both customer and merchant receive synchronized confirmations through the Hitachi Merchant App and significantly reduces mismatch-related disputes. With 92% of UPI transaction failures caused by backend issues, a robust switching layer is critical. Hitachi Payments’ UPI engine is optimized for scale, speed, and high uptime, even during peak events like festival days.
3. Bank-Side Integration: Plug, Play, and Perform
Hitachi Payments offers ready APIs and SDKs to connect with a bank’s core banking or mobile application stack. For banks without a dedicated UPI app, a white-labeled UPI interface is provided—reducing time to market and tech overhead. This flexibility makes the stack equally useful for FinTechs, large commercial banks, mid-sized co-operatives, and regional rural banks looking to expand their UPI footprint quickly.
4. QR Codes and Soundboxes: Instant Acceptance, Instant Assurance
Hitachi Payments enables merchants of all sizes to accept UPI payments through both static and dynamic QR codes. For enhanced convenience, multilingual soundboxes provide real-time audio confirmations to both customers and merchants—an increasingly valuable feature that helps merchants serve customers more efficiently. Additionally, Hitachi Payments offers an all-in-one soundbox equipped with tap, dip, and scan functionality. These devices are rapidly becoming the new norm for UPI acceptance across India’s retail ecosystem.
5. Merchant Management Suite
Our Merchant Management suite empowers businesses with:
- Real-time analytics
- Easy-to-launch sales campaigns
- Customizable reports
This is made possible through a dedicated Merchant App that enables seamless monitoring of real-time transactions.
6. Value-Added Services
Merchants can unlock more than just payment solutions—they can benefit from a suite of value-added services designed to drive revenue and simplify operations:
- Soundbox solutions for instant voice alerts on every transaction
- Flexible QR options—both static and dynamic—to suit diverse business needs
- Customized marketing messages, such as branded jingles, to enhance customer engagement right at the point of sale
Leverage the Full Potential of UPI
UPI isn’t just a payment method anymore—it’s become a way of life in India. But to truly harness its power, banks and businesses need more than just a QR code or a soundbox. What they need is a comprehensive solution that goes beyond transactions—covering seamless onboarding, robust security, superior customer experiences, and future-ready innovations. That’s exactly what the Hitachi Payments UPI Stack delivers—an end-to-end ecosystem built to scale and enabling secure, inclusive, and future-ready payments.